Refund & Returns Policy

Refunds and Returns Policy for Zabatissu Fashion

Effective Date: January 4, 2025

At Zabatissu Fashion, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, please review our Refunds and Returns Policy below to understand the process, conditions, and timeframes for product returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition, unworn, unwashed, and with all tags attached.
  • Certain items, such as intimate apparel or accessories, may not be eligible for returns for hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [email protected] to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Instructions: Once we process your request, we will provide you with a return authorization and further instructions on how to return the item(s).
  3. Package Your Return: Carefully package the item(s) you wish to return, including the original packaging and any included accessories.
  4. Return Shipping: You are responsible for the return shipping costs unless the item is defective or the return is a result of our error. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.

3. Timeframes

  • Processing Returns: Once we receive your returned item, we will process your return within 5-7 business days.
  • Refund Timeline: Refunds will be issued to the original payment method within 5-10 business days after processing. Please note that the time it takes for the refund to appear on your account may vary based on your bank or payment provider.

4. Refunds

  • Full Refunds: If your return meets the eligibility criteria, you will receive a full refund for the item(s) returned, excluding any shipping costs.
  • Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

5. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Items marked as final sale
  • Intimate apparel and swimwear (if opened)

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 30 days of receiving the item. We will investigate the issue and offer a replacement or refund, as appropriate.

7. Customer Support

If you have any questions or need assistance with your return, please contact our customer support team:

8. Changes to This Policy

Zabatissu Fashion reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for shopping with Zabatissu Fashion! We appreciate your business and are here to help if you need any assistance.